If something isn't quite right, we're here to help.

We offer Store Credit or Exchange on eligible items returned within 30 days of delivery, provided they meet our conditions below.

**Store credit is issued as a digital gift cards and is valid for 3 years.

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EASY RETURNS:

At checkout, you can choose to add Protected Checkout for a small fee.

If you add Protected Checkout, your return postage is covered for eligible exchanges or store credit returns.

If you don’t add Protected Checkout, you can still return eligible items through our Returns Portal. The return postage cost will be deducted from your store credit.

Please note: Protected Checkout is non-refundable, even if you don’t make a return. Final Sale items are not eligible.

HOW TO MAKE A RETURN:

All returns must be lodged through our Returns Portal

Once your return is approved, you’ll receive your return instructions and Australia Post return label.

Please follow the instructions provided with your return and retain your lodgement confirmation until your return has been processed.

*Customers must return items using a trackable shipping method and retain proof of postage/tracking number.

Style Struck is not responsible for items lost, delayed, or not received in transit. If a tracking number cannot be provided, we are unable to process the return**

ELIGIBILITY FOR CREDIT / EXCHANGE:

We offer store credit or exchange only in cases which:

• The item does not fit you
• You don't absolutely love it
• You have simply changed your mind

Provided that:

• The item is unworn, unwashed and in original condition
• Tags are still attached
• The return is lodged within 30 days of delivery
• The item is not excluded under our return policy

   

  Original shipping charges are non-refundable for change-of-mind returns.

EXCLUSIONS:

The following items cannot be returned unless faulty:

• SALE or final markdown items
• Swimwear
• Items returned outside the 30 day return window
• Items showing signs of wear, makeup, tan, perfume, stains, damage or pet hair

If a non-eligible item is returned, it will be sent back to you at your costs.

REFUNDS:

We do not offer refunds for change of mind, incorrect size or fit.

Refunds may be available where required under Australian Consumer Law, including where an item is faulty or does not meet applicable consumer guarantees.

For faulty-item claims, please lodge your request through our Returns Portal and provide photos and details of the issue.

Once approved, refunds are processed back to the original payment method. Please allow 5–7 business days for the funds to appear, depending on your payment provider.

AFTERPAY ORDERS:

Orders paid with Afterpay are eligible for store credit or exchange in line with our standard return policy. Where a refund is required under Australian Consumer Law, it will be processed back through the original payment method.

Afterpay's refund terms apply: http://afterpay.com.au/terms

RETURNS SHIPPING COSTS:

• If you purchased Protected Checkout, return postage is covered for eligible store credit or exchange returns.
• If you did not purchase Protected Checkout, the Australia Post return-label cost will be deducted from your store credit.
• Original shipping charges are non-refundable for change-of-mind returns.
• International customers are responsible for return postage back to Australia unless otherwise required by law.

SALE ITEMS:

SALE & FINAL SALE purchases are strictly non-returnable & non-refundable.

This does not affect your rights under Australian Consumer Law. If a sale item is faulty or otherwise fails to meet a consumer guarantee, you may still be entitled to a remedy.

NEED HELP?

Contact us at hello@stylestruck.com.au

We're always here to help you!